Frequently asked questions
How long does it take for product delivery?
For U.S. orders, free shipping takes around 3 weeks. An expedited option is available which takes around 7-10 business days. Please note there is an additional 3 days processing time.
How do I check my order status?
Once your order is shipped, you will receive shipping confirmation with tracking number. If you have trouble with tracking, please email us at help@elenahandbags.com
Where are your products made?
Our products are made in China.
Are your products handmade?
Our crochet handbags are hand woven with cotton yarn, the inner lining is machine processed.
Are your leather bags made with real leather?
No, most leather products are made with high quality synthetic leather unless stated otherwise in title and description with "genuine leather" designation.
Do you offer free shipping and free returns?
We offer free shipping in the U.S. but unfortunately we cannot offer free returns. You will need to pay return shipping.