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Frequently asked questions
How long does it take for product delivery?
Eligible U.S. orders receive free standard shipping. In-stock orders are processed in 2 business days and typically deliver in 3–5 business days after shipment. Backorders take about 2–3 weeks. For shipping rates and estimates for other destinations, see our Shipping Policy. Expedited shipping is not available.
How do I check my order status?
Once your order is shipped, you will receive shipping confirmation with tracking number. If you have trouble with tracking, please email us at help@elenahandbags.com
Are your products handmade?
Our crochet and straw bags are handmade. Stitching on components such as straps and linings is machine-sewn.
What materials are the bags made from?
Materials vary by product. Please contact us if you need clarification about a specific item before ordering.
What is your return policy?
We accept returns for all products within 14 days of delivery. For non-quality returns, customers pay return shipping and a 15% restocking fee. For quality-related returns, including damaged, defective, or incorrect items, we provide a return shipping label and waive both charges. We do not offer exchanges; please return the item for a refund and place a new order.