Shipping Policy

Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping charges for your order will be calculated and displayed at checkout. 

U.S. Shipping Rates

We offer free standard shipping to continental United States 48 States.

Standard shipping take approximately 3 weeks to arrive.  Due to the current Covid-19 pandemic, it may take longer.

We also offer expedited FedEx delivery to the U.S. at $25 premium.  FedEx usually takes around 7-10 business days.

International Shipping and Estimates

We offer flat rate $10 standard international shipping to all other countries.  

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at help@elenahandbags.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 10 days after delivery, if the item is unused and in its original condition.  Buyer pays return shipping.

If you have any further questions, please don't hesitate to contact us at help@elenahandbags.com.