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      Q:  How long does it take for product delivery?

      A:  For U.S. orders, free shipping takes around 3 weeks.  An expedited option is available which takes around 7-10 business days.  Please note there is an additional 3 days processing time.

      Q:  How do I check my order status?

      A:  Once your order is shipped, you will receive shipping confirmation with tracking number.  If you have trouble with tracking, please email us at help@elenahandbags.com

      Q:  Where are your products made?

      A:  Our products are made in China.

      Q:  Are your products handmade?

      A:  Our crochet handbags are hand woven with cotton yarn, the inner lining is machine processed.

      Q:  Are your leather bags made with real leather?

      A:  No, our leather products are all made with high quality synthetic leather.  We do not support the use of real animal leather.  Go PETA!

      Q:  Do you stand by your products?

      A:  100%!  We stand by the quality of our products.  If you are not happy with your purchase, we will refund you 100%.  Just return it to us in the original packaging and condition.

      Q:  Do you offer free shipping and free returns?

      A:  We offer free shipping in the U.S. but unfortunately we cannot offer free returns.  You will need to pay return shipping, 25% restocking fees apply.